What Can Be Returned
- Returned items must be in their original packaging, plus shipping carton and in unused condition.
- Special orders and custom orders are non-returnable. This include special frame sizes and mats cut to your specifications.
- We make every effort to present you with color swatches that are as close to the actual color as possible. Please keep in mind that the colors will vary depending on your monitor. To get a better idea of colors please request a sample or call Customer Service if you have any specific questions. We cannot accept returns or replacements due to a color not meeting with your expectations.
How to Return an Item
- Pack item securely using original packing or your own.
Include original packing slip in package, or alternatively, make sure to include:
Your name and address
Contact information including telephone number and email
Reason for return
- Mail package to:
We will contact you once we’ve received your package.
Credit for Returns
Your credit card will be refunded for the cost of the item plus applicable sales tax once the item is returned in good condition. We do not refund original or return shipping costs.
Please safely pack the item along with a copy of your packing slip and send it to:The Side Door GalleryReturns7641 N. Ann Arbor StreetSaline, MI 48176
Abuse of Return Policy
TheSideDoorGallery.com reserves the right to refuse to sell to any person for any reason not prohibited by law, including, abuse of its return policy.